Operations

Marketing a listing ends at the confirmed reservation; operations begin there. This section covers the stay itself — the arrival, the door code, the departure — and everything attached to it before and after: recording the condition of the home, the evidence you keep of it, the reset between guests, incidents, and the note a guest leaves at the end.

One principle runs through these pages: the stay is born at confirmation, not on arrival day. As soon as a reservation is confirmed, the operational record that will follow the guest through to departure already exists, and every move you make on it leaves a reusable trace — an inspection feeds the evidence package, a package pre-fills an incident, a departure creates the reset task.

Nothing here decides for you. Checklists are ticked by hand, certificates are accepted or rejected, incidents are opened deliberately: YStay prepares, cross-references and keeps the record — you make the call.

Guides in this section

• Run a stay: check-in and checkout — the two arrival mechanisms, the checklists you tick yourself, and what departure really cuts off.
• Inspections: policy, guest link, templates — who records the condition of the home, how the guest gets their link, and how a template frames the record.
• StayProof: build and share the evidence — record findings, generate the package, compare entry with exit, and share the result.
• Incidents and disputes — open an incident by hand or from a StayProof analysis, claim against the deposit, and prepare the statement you will send.
• Housekeeping and turnovers — today's board, the reset tasks born from departure, their reasoned block and the forced close.
• Field network: partners and missions — your book of field partners and the mission dispatch, through to the proof you approve or reject.
• Insurance certificates: accept, reject, unblock access — the review queue for the certificates your guests upload, and what your decision governs on the door code.
• Automate your guest messages — four triggers, one daily pass, and what a rule will never do on your behalf.
• Handle reviews and rate your guests — reply once for two places, publish or hide, and keep a private rating on the guest.